MagicalPad Support http://magicalpad.com/support MagicalPad Support Tue, 10 Jan 2017 05:58:18 +0000 en-US hourly 1 http://wordpress.org/?v=4.1.16 iPad Pro is not supported yet http://magicalpad.com/support/ipad-pro-is-not-supported-yet/ http://magicalpad.com/support/ipad-pro-is-not-supported-yet/#comments Sat, 02 Jan 2016 00:22:49 +0000 http://magicalpad.com/support/?p=321 Hi,
We are looking into the iPad pro support. It is not supported yet.

]]> http://magicalpad.com/support/ipad-pro-is-not-supported-yet/feed/ 0 Problems installing MagicalPad http://magicalpad.com/support/problems-installing-magicalpad/ http://magicalpad.com/support/problems-installing-magicalpad/#comments Tue, 25 Nov 2014 18:57:20 +0000 http://magicalpad.com/support/?p=149 If you have problems installing MagicalPad, you help us troubleshoot by doing the following:
1. Remove MagicalPad
2. Clear your trashcan
3. open your activity monitor
4. search for cfprefsd
5. double-click on all of them if more than one and quit them
6. Open Console
7. go to the menu View>Clear Display
8. Install MagicalPad from the app store
9. Run MagicalPad
10. go back to the console and save the log file and send to us.

]]> http://magicalpad.com/support/problems-installing-magicalpad/feed/ 0 Issues with Sync http://magicalpad.com/support/issues-with-sync/ http://magicalpad.com/support/issues-with-sync/#comments Tue, 28 Oct 2014 12:19:26 +0000 http://magicalpad.com/support/?p=142 If you have issues syncing try the following steps:

  1. If you have content that is on dropbox and not on ANY iPad/Mac (local content), make sure to pull it to at least one device before upgrading.
  2. Make sure you have the new version of MagicalPad on all devices.
  3. Do NOT remove content from any iPad/Mac.
  4. Delete MagicalPadAutoSync folder from Dropbox
  5. Turn on sync on ONE device at a time and wait for it to sync completely
  6. Wait for it to sync completely
  7. Turn on sync on the second device
  8. Wait for it to sync completely
  9. Now you have content sync’ed on all devices.

It is important to note that Sync is not a real time or dual time access and is not meant for accessing the same content at the same time. 

Sync uses lock file mechanism and Dropbox needs some time to process this.

P.s. If your device is not sync’ing with Dropbox try to revoke access to MagicalPad from Dropbox security page, then turn Dropbox back in and sync.

]]> http://magicalpad.com/support/issues-with-sync/feed/ 0 How to sync when upgrading http://magicalpad.com/support/how-to-sync-when-upgrading/ http://magicalpad.com/support/how-to-sync-when-upgrading/#comments Sun, 19 Oct 2014 22:30:10 +0000 http://magicalpad.com/support/?p=138 These are some simple steps to follow when updating MagicalPad and sync’ing your content.

  1. If you have content that is on dropbox and not on ANY iPad/Mac (local content), make sure to pull it to one device before upgrading.
  2. Update the two devices to the new version of MagicalPad.
  3. Do not remove content from any iPad/Mac.
  4. Turn on sync on one iPad/Mac
  5. Wait for it to sync
  6. Turn on sync on the second iPad/Mac
  7. Wait for it to sync
  8. Now you have content sync’ed on both devices.

Please contact support if you have any questions.

]]> http://magicalpad.com/support/how-to-sync-when-upgrading/feed/ 0 IOS8 support is coming end of next week. http://magicalpad.com/support/ios8-support-is-coming-end-of-next-week/ http://magicalpad.com/support/ios8-support-is-coming-end-of-next-week/#comments Fri, 19 Sep 2014 13:23:47 +0000 http://magicalpad.com/support/?p=131 IOS8 support is coming end of next week.

Your current MagicalPad version is not updated for IOS8. if you upgrade to ISO8 you might see blank pages. Your data is not lost, it is a rendering difference that we fixed for the next release to support IOS8. So don’t do anything, just stop using the app for now if it happens. Once we release the build next week – depending on how fast Apple can approve it, all your data will come back. it is a rendering issue with IOS8 that your current version doesn’t know how to handle.

]]> http://magicalpad.com/support/ios8-support-is-coming-end-of-next-week/feed/ 0 Having issues with versions and pushing files to Dropbox? http://magicalpad.com/support/having-issues-with-versions-and-pushing-files-to-dropbox/ http://magicalpad.com/support/having-issues-with-versions-and-pushing-files-to-dropbox/#comments Mon, 11 Aug 2014 21:13:59 +0000 http://magicalpad.com/support/?p=128 You might to have a corrupt version on Dropbox. you can do the following:

  1. Make sure you have a local version on one of the devices for all your files
  2. Turn off sync on both devices
  3. Delete the magicalpadSync folder on dropbox
  4. Start sync process again
  5. Push and pull notebooks, this should clear it.
]]> http://magicalpad.com/support/having-issues-with-versions-and-pushing-files-to-dropbox/feed/ 0 Exporting/printing options http://magicalpad.com/support/exportingprinting-options/ http://magicalpad.com/support/exportingprinting-options/#comments Sat, 26 Jul 2014 16:37:58 +0000 http://magicalpad.com/support/?p=125 You have 3 options for sharing to PDF and printing it.

  1. Print selected item – select an outline, a mind map, or even a branch, then save as PDF, then print the PDF
  2. Print What you see in the page – zoom and pan to get the right content on the viewable area of the page, then export as PDF, then print the PDF
  3. Print the full page with all content, it will be small if you have lot of content – on the app settings there is a setting for exporting as PDF (or JPEG) the full page or viewable content on the content area.

You can’t do these options on simple print. However, it is on the roadmap to introduce print layout where you can see your print area boxes and move content to the page you want like you split your excel page view.

]]> http://magicalpad.com/support/exportingprinting-options/feed/ 0 Keyboard Shortcuts – Huge Productivity Boosters http://magicalpad.com/support/keyboard-shortcuts-huge-productivity-boosters/ http://magicalpad.com/support/keyboard-shortcuts-huge-productivity-boosters/#comments Thu, 29 May 2014 03:34:15 +0000 http://magicalpad.com/support/?p=121 Make sure to check out the keyboard shortcuts, they are huge productivity boosters https://www.magicalpad.com/mac/keyboard-shortcuts/

]]> http://magicalpad.com/support/keyboard-shortcuts-huge-productivity-boosters/feed/ 0 Where is the iPhone version? http://magicalpad.com/support/where-is-the-iphone-version/ http://magicalpad.com/support/where-is-the-iphone-version/#comments Thu, 29 May 2014 03:22:19 +0000 http://magicalpad.com/support/?p=118 The iPhone version was discontinued.

We are working on a new version that is being built from the ground up supporting mindmapping, themes, styles, auto-sync and more.

this will be a new version that you have to install. To move content from mac and ipad, simply use the sync.

if you have any old content on the old (discontinued) iphone app, export a page then import it back to the new app when it comes out.

]]> http://magicalpad.com/support/where-is-the-iphone-version/feed/ 0 How to get your data from the iPad to the Mac http://magicalpad.com/support/how-to-get-your-data-from-the-ipad-to-the-mac/ http://magicalpad.com/support/how-to-get-your-data-from-the-ipad-to-the-mac/#comments Thu, 29 May 2014 02:17:56 +0000 http://magicalpad.com/support/?p=112 We chose Dropbox as a vehicle for moving data across IOS and OSX devices. to do that simply do the following:

  1. Upgrade your iPad version to have dropbox. version 3.4.1
  2. Enable dropbox on your iPad from the notebooks view go to app settings and turn on Dropbox Import/Export switch
  3. Select each notebook, from the notebooks menu select export to dropbox
  4. Enable dropbox on the Mac or another device by turning on the switch from the app settings on the notebook view
  5. You will see that the notebooks pushed to dropbox show as a “shell notebook” that you can’t open but download.
  6. From the notebook menu select import from dropbox
  7. If you make updates on the Mac, push them back to dropbox then pull them back from the other devices

We tried for more than a month to get automatic sync to work, but it was having versioning issues due to the limitation of the API to meet the complexity of our data model. We will introduce automatic sync later using custom API.

P.S. the iPhone version is being updated with the latest features and will be released later. If you already have an iPhone version it won’t have dropbox sync. However, you can export single pages as MPX and open them on the iPad or the Mac version.

]]> http://magicalpad.com/support/how-to-get-your-data-from-the-ipad-to-the-mac/feed/ 0